New World Construction
Construction Operations, Delivery Optimisation & Automation

Embedded Support & Automation for Construction Teams

We help builders, civil contractors, and specialist trades run cleaner sites and more predictable delivery — through dedicated support roles, governed workflows, and automation that reduces admin load, improves coordination, and makes performance measurable.

Embedded support roles that absorb site administration, document control, and day-to-day coordination so supervisors stay on the tools.

Standardised workflows for RFIs, submittals, QA/NCRs, variations, and closeout — so work moves cleanly across multiple sites.

Governed delivery: planning cadence, dashboards, and reporting that leadership can trust — maintained continuously, improved quarterly.

Delivery
Planning cadence & reliability
Quality
QA/NCR tracking & closeout
Embedded Roles
Site support teams
Site Ops
Delivery
Quality & Safety

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Three outcomes we deliver for construction teams

Support roles, workflow standardisation, and automation built to reduce site admin and improve delivery predictability.

Site Ops

Reduce Site Admin Load

Absorb daily administration that pulls supervisors off the job: document control, meeting notes, action registers, and coordination.

  • Document control and transmittals
  • Meeting minutes and action tracking
  • Site diaries, photo logs, and packs
  • Standard templates and checklists
Delivery

Improve Workflow Reliability

Standardise the “how work moves” layer — RFIs, submittals, QA/NCRs, variations, and closeout — so handoffs are clean across multiple sites.

  • RFI and submittal routing with SLAs
  • Variation registers and approvals
  • QA checklists and NCR tracking
  • Closeout and defects management
Governance

Measurable Performance

Dashboards and reporting that show schedule, cost, safety, and quality signals — so leadership can intervene early and scale best practice.

  • Delivery KPIs (SPI/CPI, forecasts)
  • Planning reliability (PPC, constraints)
  • Quality metrics (NCR aging, rework)
  • Safety reporting and audit trails

Services tailored to construction operations

Support models, workflow playbooks, and automation designed for multi-site delivery.

Site Ops

Site Administration & Document Control

Standard packs, registers, and document control so information is current, searchable, and audit-ready — without the inbox chaos.
Outcome: Less supervisor admin, fewer document gaps, cleaner handover between office and site.
AEO

AEO (Automated Execution & Operations)

A governed execution layer that automates follow-through — routing, reminders, escalations, and reporting — so work moves without chasing.
Outcome: Clear “ball-in-court”, consistent approvals, and reliable visibility across sites.
Support

Dedicated Support Team

Embedded operations roles integrated into your program: site admins, document control, project controls, and reporting support.
Outcome: Protected supervisor time, consistent admin execution, and scalable capacity without permanent overhead.
Quality

QA / NCR & Closeout Management

Checklist governance, NCR workflows, defect registers, and closeout packs so quality issues are captured early and closed fast.
Outcome: Fewer surprises at handover, stronger audit trails, and reduced rework risk.
Delivery

Delivery Optimisation & Planning Cadence

Cadence and routines that improve reliability: look-ahead planning, constraint removal, weekly commitments, and measurable planning reliability.
Outcome: Better trade coordination, fewer clashes, and higher schedule predictability.
Automation

Automation & Systems Integration

Rule-based routing for RFIs/submittals/variations, automated registers, and dashboards connected to your tools (Procore/ACC/SharePoint/Teams).
Outcome: Faster cycle times, fewer manual touches, and consistent reporting for leadership.

New World Construction AEO

Australia-built AEO (Automated Execution & Operations): a governed layer that automates follow-through, standardises workflows, and makes delivery performance measurable.

What AEO does

Automated follow-through

  • Routes RFIs, submittals, variations, and NCRs by rules
  • Triggers reminders, SLAs, and escalations when approvals stall
  • Maintains audit trails, registers, and weekly reporting
Why it matters

Less chaos, more control

  • Fewer dropped balls and clearer “ball-in-court”
  • Consistent execution across multiple sites
  • Leadership visibility without constant chasing
Example

RFI-to-instruction reliability

Standardise intake, assign owners, enforce SLAs, and publish decisions against the correct document version. The goal is predictable turnaround and a clean audit trail — not more admin.

Governance framework for construction operations

Clear systems that ensure follow-through, consistency, and measurable performance across sites.

Standardised Workflows
Playbooks for RFIs, submittals, variations, QA/NCRs, and closeout — so teams run on predictable routines.
Execution Ownership
Embedded support roles own the admin layer and keep registers current, so delivery leaders stay focused on site outcomes.
Measurable Outcomes
Dashboards and KPI reporting across schedule, cost, safety, and quality so issues surface early (not at handover).
CASE STUDY

Multi-site contractor: reduced operational load through support roles + standardised workflows

The Challenge: A contractor delivering multiple concurrent sites had inconsistent administration, fragmented document control, and approvals stuck in inboxes — creating rework risk and unreliable reporting.

Our Approach
  • Embedded support roles: site admin + document control + reporting support to keep registers current and protect supervisor time.
  • Workflow standardisation: defined intake + routing for RFIs/submittals/variations/NCRs with clear owners and SLAs.
  • Delivery optimisation cadence: look-ahead planning, constraint tracking, and weekly commitments to increase reliability.
  • Automation + dashboards: automated registers, reminders, and a weekly leadership dashboard across sites.
Results After 90 Days (illustrative example)
↓ 15–25%
Supervisor admin time
↑ 1 source
of truth per site
↑ Weekly
KPI visibility

Outcome: Cleaner coordination across sites, fewer “lost” approvals, and reporting leadership could trust. Measured results should be validated against your current baseline (e.g., RFI turnaround, NCR aging, planning reliability, and safety incidents).

How we structure partnerships with construction teams

Discovery, assessment, implementation, and continuous support — built for delivery leaders who want owned operations that improve over time.

1
Discovery Call
We map sites, stakeholders, and the admin layer pulling supervisors and PMs away from delivery.
2
Operational Review
We map your workflows (RFIs, submittals, variations, QA/NCRs, closeout), identify bottlenecks, and set KPI baselines.
3
Tailored Recommendation
Clear plan: roles to embed, workflows to standardise, automation roadmap, timeline, and reporting cadence.
4
Engagement & Continuous Improvement
Embedded support + automation, weekly check-ins, and quarterly reviews to improve reliability as the program changes.

Support team roles available

Dedicated team members trained on construction administration and delivery workflows. Use filters to explore roles.

Filter by role type:

Site Administration Coordinator
Site Operations | Full-time | Dedicated
Document Controller
Site Operations | Full-time | Dedicated
Project Controls Coordinator
Planning & Delivery | Full-time | Dedicated
Planner / Scheduler Support
Planning & Delivery | Part-time | Dedicated
QA / NCR Coordinator
Quality | Full-time | Dedicated
Defects & Closeout Coordinator
Quality | Part-time | Dedicated
HSE (Safety) Coordinator
Safety | Full-time | Dedicated
RFI & Submittals Coordinator
Planning & Delivery | Full-time | Dedicated
Automation & Reporting Analyst
Automation | Full-time | Dedicated
Systems & Data Coordinator
Automation | Part-time | Dedicated
Ready to build your support team?
Start with one or multiple dedicated roles aligned to your sites and delivery model.
Enquire now

Fast clarity, controlled implementation, then ongoing improvement.

If you want operations that are owned, maintained, and improved — start here.

Start with a discovery conversation where we map your sites, workflows, and admin load — then outline a clear implementation path for roles, standardisation, and automation.

Let's talk
Where we operate

Sydney HQ with distributed teams across Australia.

Who we serve

Builders, civil contractors, and specialist trades seeking scalable operations without permanent headcount.

Our track record

Embedded support, workflow governance, and systems execution that makes delivery measurable.

Discovery Phase

Map sites and workflows, identify bottlenecks, define scope.

Implementation

Embed roles, standardise workflows, integrate systems and automation.

Ongoing Support

Weekly check-ins, quarterly reviews, continuous optimisation.

Get in touch

We'll be in touch within 24 hours with next steps.